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These websites www.investogain.com.au www.delisted.com.au www.investogain.co.nz www.delisted.co.nz are published by InvestoGain and deListed, divisions of Investogain Limited (ABN 88 129 443 447), holder of Australian Financial Services Licence No: 334036. The commencement date of the AFS Licence is 25 May 2009. This AFS licence superseded a licence held by BRG Pacific Pty Limited in respect of the activities of deListed, which commenced on 3 August 2004.
About this Financial Services Guide
This Financial Services Guide ("FSG") is an important document which we are required to provide to you under the terms of our Australian Financial Services Licence. In this FSG, when the name InvestoGain, deListed or the terms, licensee, we, our, or us are used, we are referring to Investogain Limited (ABN 88 129 443 447) holder of AFS Licence No: 334036.
Purpose of the Financial Services Guide
This FSG is intended to inform you of certain matters relating to our relationship, prior to providing you with a financial service and to assist you in determining whether to use that service. You should be aware that it contains general information that has been prepared without taking into account your objectives, financial situation or needs. Accordingly, before making any decision you should consider whether it is appropriate to your particular circumstances.
The matters covered by our FSG include:
Who we are and how we can be contacted
Our financial service is provided primarily via our websites www.investogain.com.au www.delisted.com.au www.investogain.co.nz www.delisted.co.nz which are published by Investogain Limited (ABN 88 129 443 447).
Brendan Thomas BIRTHISTLE is the "key person" for the purposes of performing the duties required under the terms of Australian Financial Services Licence No: 334036. He is also a director of the AFS Licence holder, Investogain Limited. Further information about Mr Birthistle can be found in the "About Us" webpages of each site.
We can be contacted by:
or in writing to:
PO Box 400
Crows Nest NSW 1585
What services we are authorised to provide
Investogain Limited is authorised to (a) provide general financial product advice for the following classes of financial products: (i) securities; and (b) deal in a financial product by: (i) arranging for another person to issue, apply for, acquire, vary or dispose of a financial product in respect of the following classes of financial products: (A) interests in managed investment schemes excluding investor directed portfolio services; and (ii) arranging for another person to apply for, acquire, vary or dispose of financial products in respect of the following classes of financial products: (A) interests in managed investment schemes excluding investor directed portfolio services; and (B) securities; to retail and wholesale clients.
The advice you receive from us or that is carried on our website or in any other communications with you, is general in nature. It should not be construed as being appropriate to your objectives, financial situation and needs.
Where deListed makes any offer to purchase securities, it is in the capacity of principal and not as agent. deListed makes no guarantees that capital losses will be accepted for taxation purposes. deListed is not making a recommendation that you accept the offer and recommends that you obtain independent financial advice.
InvestoGain and deListed, via their websites provide a range of free services, mainly to shareholders in failed companies. We charge an administration fee for two services:
How we are remunerated
Our remuneration is in the form of an Administration Fee for the processing of off-market transfers of securities or searching for missing securities and unclaimed monies. In the case of companies in administration, our service includes the creation of a trust to hold those securities on trust until their transfer can be registered. We are remunerated online through a merchant credit facility or by mail for shareholders without access to the internet. The Administration Fee is specified in each case. Where we acquire "worthless securities" in failed entities we may also benefit from a recovery in the value of the "worthless securities".
1) Purchasing "Worthless Securities"
Our Administration Fee for the preparation, execution and mailing of all documents is $151 (GST included) for each parcel of shares we acquire. That amount is reduced by $1 for each parcel, being the nominal consideration we pay for "worthless securities". Our fee also covers additional charges of $55 (GST included) imposed by registries from April 2011 to cover fraud detection measures arising out of amendments to ASX Listing Rule 8.14.
In the event that you are selling more than one parcel of securities to us at the same time, the Administration Fee is reduced to $71 for each additional parcel and the net payment due by you as the seller of the securities is therefore as detailed:
|Parcels||Buyers Admin Fee||Consideration paid by buyer||Net Payment by seller|
In a very small number of cases the transfer of securities may be subject to stamp duty. In that event there may be an additional charge. That possibility and the amount of the duty payable can only be assessed on a case-by-case basis. Investors will be given the choice of paying the additional charge (unlikely to be more than $50) or withdrawing from the transaction. If the latter course is chosen, any fee already paid will be refunded in full. Administration Fees are not refundable, in any other circumstances, once documents are prepared.
"Worthless securities" are defined to be securities we believe to be of no value or of negligible value at the time the securities are acquired by us. Securities are acquired by us when a Standard Transfer Form for the transfer of the securities is executed by both seller and buyer.
2) Searching for Missing Securities or Missing Money
Our base Administration Fee for this service is $44.50 plus small additional charges depending on the number of companies ($5 each) being enquired about and the number of parties ($10 each) we are required to conduct searches for.
Details of any potential conflicts of interest
We believe that providing these services is entirely appropriate and a logical extension to the primary activity of InvestoGain Limited which is to provide coverage of failed companies and a seamless connection between past and present for a wide range of entities. There are no associations or relationships that could influence us but there is nevertheless potential for conflict of interest. That arises because we seek to provide independent and unbiased information relative to companies in external administration, and at the same time may acquire securities in those companies in circumstances where we believe shareholders may realise a taxation benefit and where we may benefit from receipt of the Administration Fee involved and by an increase in the value of the securities we purchase.
In response to this possibility we have voluntarily developed our own Code of Conduct in relation to the acquisition of "worthless securities". We may add to it from time to time as appropriate. Our Code of Conduct states that we will not accept transfers of shares in companies;
* issued pursuant to s 104-145 of the Income Tax Assessment Act 1997
Our internal and external dispute resolution procedures and how you can access them
InvestoGain is committed to the provision of a high standard of personal service and to maintaining our reputation for fairness and integrity. If, despite our best endeavours, the level of service fails to meet your expectations we would like you to inform us about your concerns. Our complaint handling process is designed to ensure that your concerns are treated seriously and that your complaint is addressed promptly and fairly. Your complaint should be in writing to:
PO Box 400
Crows Nest NSW 1585
Any complaint will be dealt with in strict confidence and to the very best of our ability.
If you are still not satisfied with our handling of your complaint you may direct your concerns to:Financial Ombudsman Service, details of how to proceed can be found here.